Lineate Support

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We are committed to providing a high level of support for all our services. We understand our client's support requirements and strive to exceed their expectations.

Choose a good topic title

When you start a new topic, try to use an appropriate title. "Database error creating a new post" is a good title. "URGENT HELP PLS!!!" is not a good title. A good title can be the difference between getting help and not.

Include as much information as possible

Put down all the detail you can about your environment and the problem you are having. If you are seeing errors, copy them word for word into your ticket. It's best to include the full error than to summarise - sometimes wording is important. If you did something before you came across a problem, write down exactly what you did. Also you can post screenshots to illustrate your issues.

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In case you have problems with Support Portal please contact us directly via email.